Frequently asked questions. Tours, charters and bookings.

A package is a whole day we organise for you: the venues, the tastings and the itinerary, at a per-person price, booked online through the package link. A charter is transport only: your own vehicle and driver, priced per vehicle, and you book the venues yourself.

Your private vehicle with a professional driver who also guides, premium seated tastings and a cheese and produce platter, with the venues and itinerary arranged by us. Lunch is included on some packages and an add-on on others, and each package lists exactly what's in it.

Your private vehicle and a professional driver, Bluetooth audio, climate control and your scheduled pickups and drop-offs. Entry, tasting and activity costs at any venues are at the group's own expense. A driver who also commentates, or a separate guide, can be added at extra cost.

If you'd like us to organise the day, choose a package. If you already have venues, a wedding, an event or a set plan and simply need everyone moved in comfort, choose a charter. Not sure? Email us the date, your numbers and the vibe of the day, and we'll recommend the right option.

Open our packages page, choose your tour and select View Pricing to see the per-person price for each group-size bracket. Then pick your date, group size and start time, complete the short booking form and pay the $200 deposit to secure your day.

Every package has its own brackets. As an example, the Pokolbin Legends Hunter Valley Wine Tour is $144 per person for 30 to 200 guests, $154 for 20 to 29, $174 for 15 to 19, $184 for 10 to 14, $215 for 7 to 9 and $255 for 4 to 6, with all tasting fees included. Saturdays and public holidays price higher.

Per vehicle, not per person. The price depends on the vehicle, the date, the hours and the distance, and it's quoted to your plan. Under our terms, a full day includes up to 8 hours with the vehicle and driver, measured from the first pickup to the final drop-off, and a half day up to 4 hours. Tour-style charter days, such as a wine or brewery day on your own plan, are priced as a full day.

The first 15 minutes over your included time are free. After that, extra time is charged per vehicle in 15-minute blocks, at the hourly rate on your quote. Overtime applies whether the extra time comes from the group running late, stops or runs added on the day, or a daily program longer than the hours quoted.

Your quote lays out vehicle options side by side, with the hours included in each price, the overtime rate and what is and isn't included. All prices include GST, and quotes are valid for 30 days.

Every tour we run is private and starts from 4 guests, so two people can't join another group. Some packages have a higher minimum, shown in their price brackets. There's no upper limit: larger groups travel in multiple vehicles, coordinated as one day.

The smallest single vehicle that seats your whole group: a 14-seat Mercedes Sprinter, an 18-seat Sprinter, a 27-seat executive coach or a 41-seat luxury coach. Groups over 41 travel in combined vehicles. Your vehicle size is guaranteed, though the exact vehicle can vary.

You can change your group size up to 2 weeks before your tour. If the new number moves you into a different bracket, the per-person price moves with it: more people brings the price per head down, fewer brings it up.

Yes, if a larger or different vehicle is available. Let us know as early as you can and we'll make it happen wherever we can.

Kids are always welcome. Every child counts toward the seat count, and you're welcome to bring your own child restraint for little ones, though the fit varies by vehicle. Let us know their ages when you enquire.

Not our current fleet. If anyone in your group needs wheelchair access, tell us early and we'll connect you with an accessible transport partner.

From most urban hubs, including Sydney, Brisbane, Newcastle, the Gold Coast, Wollongong, Byron Bay, Pokolbin in the Hunter Valley, Bowral in the Southern Highlands, Ballina and Melbourne. Pickups 30 to 60 minutes outside the major areas are included. Further out is still possible and may carry a small travel fee.

Yes. Up to three pickups on the same trip are included. Beyond that we may suggest splitting the group across vehicles, so nobody spends half the day on the bus. Drop-offs on the same general route are fine too.

The exact pickup address and the time you'd like to leave. If your group is staying near the venues rather than at home, tell us where you'll actually be, so we plan the day from there.

Your driver arrives 10 to 15 minutes before the pickup time and calls the booker on arrival, so make sure we have a mobile number for the day.

Yes. Our 41-seat coaches carry luggage underfloor. The 27-seat coach includes a luggage trailer on local and same-day trips; on longer trips, and on the Sprinters, a trailer can be added at extra cost. Tell us roughly how many bags so we plan the space.

Yes. On a package we suggest venues we know work beautifully for groups, and we're happy to build around your wishlist, subject to availability and venue approval. On a charter, you choose and book the venues yourself.

Some packages include lunch and others offer it as an add-on. Each package lists exactly what's included.

The day goes ahead. Tastings are indoors, and we adjust the plan if we need to.

Bluetooth audio for your own playlist and climate control in every vehicle, with USB charging at every seat on the 27 and 41-seat coaches. Food and drink aren't served on board, and bottled water can be added on request.

Only on a charter, and only with written approval obtained before your tour date. Drinking on board is never allowed when we've booked any venues for you, because venues hold us responsible for guests who arrive intoxicated. Where it is approved, everyone stays seated while the vehicle is moving, and the driver can end the journey if anyone becomes severely intoxicated. Any damage caused to buses or third-party venues is payable by the customer.

Smart casual at wineries and breweries. Over-the-top costumes aren't permitted, especially for hens, bucks and group tours, out of respect for the venues and their other guests.

Tell us straight away, with your tour date and what's missing, and we'll pass it to your driver. Please check before you step off: under our terms we're not responsible for personal items left on board, at stops or at venues.

Yes: guest shuttles, bridal party transfers and getting everyone home after the reception, planned around your timeline and coordinated with your planner if you have one. Our wedding service is the vehicle, the driver and timing you can rely on; styling such as champagne or a red carpet isn't included.

On sealed roads, standard carparks and city venues, yes. For venues down a long or narrow driveway we may recommend the 27-seat coach or a smaller combination. Send us the venue address and we'll check the route before we lock it in.

Light external decoration is welcome, such as ribbons or fresh florals at points your driver approves. No tape or pins, and no decorations inside the vehicle.

Yes. Every driver holds a Working With Children Check, and we can send our accreditation and insurance details for your approval process.

Yes. Tell us the occasion and the feel you're after, and we'll shape the day around it, from the venues to the timings.

Yes, every winter: three-day and four-day trips to the NSW snowfields from Sydney, with Wollongong and Canberra pickups. You stay at our private lodge in Jindabyne, with hot breakfasts and dinners and daily coach transfers to Perisher or Thredbo. Lift passes, lessons and gear hire are booked separately, and we walk you through it.

Yes. We charter private yachts on Sydney Harbour for birthdays, Christmas parties and corporate events, and we can add a coach to the wharf and home again. Compare the vessels on our yacht charters page.

Yes. You can book a single seat on a set departure or charter the whole coach for your group, with camping gear welcome. This season's festivals and departure points are on our festivals page.

Call any time. If we can't get to the phone, Scotty, our in-house AI assistant, answers and takes every detail of your enquiry. Our team then does the real work behind it: the checks, the calls to venues and suppliers, and the pricing. Your answer comes back in writing, by text or email, so everything is clear and on record.

No. Scotty is an AI assistant we built in house, and if you ask, Scotty will tell you so. It's there so you're heard straight away, at any hour. Quotes and important decisions are prepared with AI help and checked by a real person on our team before they reach you.

Running tours, events and transport for hundreds of groups comes with a lot of admin. Our AI handles the groundwork so our team can focus on you. Jared and Katie built it in house, shaped by our own experience since 2016, and it means faster responses, more accurate quotes and more checks before your day.

You're heard straight away. Some answers are instant; others need a call to a venue or a check on a route, and we'd rather take twenty minutes and get it right than give you a fast answer that's wrong. You'll usually have a detailed reply the same day.

Your date, the number of guests, the pickup address, where you're heading, rough start and finish times, and the occasion. The clearer the details, the faster and more accurate your quote. Missing something? Send what you have and we'll recommend the rest.

Tours, charters and transfers: $200. Christmas parties: $500. Boat and yacht charters: $500, or $1,000 for selected boats where the vessel owner requires it. Tours, charters, transfers and Christmas parties over $5,000: 10% of the booking total. Festival transfers are paid in full at booking. If your package includes accommodation for your guests, such as our two-night Hunter Valley package at Cypress Lakes, an additional deposit may be needed to hold the rooms. Every deposit is non-refundable, and your quote always shows the exact amount. Online package bookings are held for 7 days while the deposit is paid. Your contract is formed once we receive your deposit and send your booking confirmation.

Full payment is due no later than 7 days before departure, unless otherwise agreed; snow tours are due 14 days before. Failure to pay may result in cancellation without refund.

Every booking comes with payment links by email, so you can pay online by card or by bank transfer, with the details on your invoice. We never take payments or card details over the phone.

Card payments carry a 1.6% credit card processing fee. Our terms also include a 1.9% booking fee, and any booking fee is shown up front before you pay. Both fees are non-refundable.

Cancel 14 or more days before your booking and we refund everything you've paid above the deposit. 7 to 13 days out, we refund 50% of payments above the deposit. Less than 7 days, there is no refund. The deposit itself is non-refundable, but for tours, charters and transfers cancelled 7 or more days out we hold it as a credit toward a future booking. Please cancel by email to jared@urbanlegendstourco.com; the notice period runs from when we receive it. There are no refunds for change of mind, missed services, bad weather or other external issues, unless the cancellation comes from Urban Legends. Boat and yacht charters follow the vessel owner's cancellation terms, shown on your quote. We recommend travel insurance.

We'll always try to accommodate changes, such as pickup time or group size, if possible. If an event is postponed, we'll aim to transfer your booking to a new date or offer a 12-month credit, at our discretion. Date changes are free when made 7 or more days before your booking, subject to availability. Changes are confirmed in writing by our team.

Our full Terms and Conditions cover everything here, plus hours and overtime, damages, behaviour and our alcohol policy.