Terms and Conditions

Urban Legends Tour Company Pty Ltd

 
 

Our Contract

When you book a tour, transfer, or charter with Urban Legends Tour Co ("we", "our", "us"), you agree to these terms and conditions.

How it works:
A contract is formed once we receive your deposit and send you a booking confirmation.
It’s your responsibility to check all booking details carefully (time, date, location, passenger count, itinerary).
👉 Why?
Mistakes happen, and early clarification helps us make sure everything runs smoothly for you on the day!

Fees and Charges

Deposit Requirements

  • Festival Transfers: Full payment (100%) at time of booking.

  • Private Tours, Charters, Transfers: $200 non-refundable deposit to secure your booking.

👉 Why?
Once we allocate vehicles, drivers, and reserve venues, costs are incurred. Your deposit covers these early commitments.

Refunds, Amendments, Postponements & Cancellations

No refunds for change of mind, missed services, bad weather, venue closures, or other external issues — unless initiated by Urban Legends.

Amendments:
We'll always try to accommodate changes (e.g., pickup time, group size) if possible.

Postponed Events:
We'll aim to transfer your booking to a new date or offer a 12-month credit (at our discretion).

Festival Transfers:
Tickets roll over if the event is postponed.

Cancellation Administration Fee Scale

  • 30+ days notice: 0% fee

  • 7–30 days: 10% fee

  • Less than 7 days: 30% fee

Deposits become a transferable credit if cancelled outside 7 days.

👉 Why?
Late cancellations impact multiple bookings and suppliers. Fees help cover sunk costs.

Minimum Passenger Numbers

If minimum numbers aren't met for a tour, we reserve the right to cancel and refund (less fees).

Booking Fees

  • 1.9% booking fee

  • 1.6% credit card processing fee

Both are non-refundable.

Scheduled Departures and Wait Times

Passengers must arrive 15 minutes before scheduled departure.

Private charters delayed by customers:

  • $50 charge per 15 minutes

  • Cancellation after 30 minutes delay (no refunds)

👉 Why?
Our vehicles often have multiple jobs per day. Delays cause a domino effect on everyone's experience.

Damages

Any damage caused to buses or third-party venues is payable by the customer.

Example:

  • Broken window = $4,500 replacement cost (payable immediately)

  • Ripped curtains, damaged seats = assessed and invoiced ( payable immediately on invoice)

👉 Why?
Luxury coaches are expensive to repair, and downtime can cancel tours booked by other customers.

Alcohol and Behaviour Policy

Drinking on the Bus

✅ Allowed only for private charters (point-to-point transport), with written permission obtained before the event.

❌ Not allowed if we have booked any venues on your behalf.

👉 Why?
Wineries and breweries can hold us responsible for drunk guests. Risking our partnerships could affect all future customers.

Passenger Behaviour

  • Remain seated while the vehicle is moving.

  • No abusive, disruptive, or unsafe behaviour.

  • Guests responsible for property damage or injury.

Wine Tour Etiquette – Buying Wine

Buying a bottle or two at tastings is strongly encouraged!

👉 Why?
Small family-run wineries rely on sales to survive. Tastings are heavily subsidised to make your experience special.

Dress Code

  • Smart-casual expected at wineries and breweries

  • Over-the-top costumes not permitted

  • Especially applies for hens, bucks, and group tours

👉 Why?
We respect the professional environment of our venue partners.

Over the top dress up out fits bring down the vibe of the venues and can impact the peaceful of enjoyment of other patrons including families with children which is not tolerated by most venues regardless of the occasion.

Cleaning Fees

Excessive mess = $140 minimum cleaning fee.

External Operators and Providers

We may use trusted external providers to deliver your experience.
All guests must follow the rules of third-party suppliers (e.g., wineries, breweries, venues).

Lost Property Policy

Urban Legends Tour Co is not responsible for any personal items left on board buses, at stops, or venues.
Please triple-check before leaving the vehicle.

👉 Why?
Tours move fast, and it's difficult to reunite lost items across multiple locations.

Force Majeure

We are not liable for cancellations, delays, or changes due to:

  • Natural disasters (fire, flood, storms)

  • Pandemics

  • War, strikes, road closures

  • Other major events beyond our control

👉 Why?
Some things, sadly, even legends can't control.

Late Balance Payments

Full payment for any booking is due no later than 7 days prior to departure unless otherwise agreed.
Failure to pay may result in cancellation without refund.

👉 Why?
We must finalise drivers, vehicles, and venues well in advance to guarantee your trip runs smoothly.

Travel Insurance

We recommend customers arrange appropriate travel insurance covering:

  • Cancellations

  • Delays

  • Personal property

  • Medical incidents

  • Lost or stolen items

Drug Policy

Zero tolerance for illegal drugs. Any signs of drug use will result in immediate termination without refund.

Summary

Respect your driver, respect the venues, respect the vehicle... and you'll have an epic, unforgettable experience! 🍷🚌🔥
That's the Urban Legends way.